
Arthur Mitke is an executive with more than 20 years of experience in the insurance market, with emphasis on the areas of claims, legal, underwriting, operations, customer experience and innovation. He served as senior leader at SulAmérica Seguros, especially in the claims area.
At AXA in Brazil, Arthur joined in 2016 as Claims Superintendent, responsible for legal and P&C claims. In 2020, he was promoted to Director of Operations, Claims and Customer Experience, leading the P&C and L&A claims areas, as well as operations and customer experience. Currently, Arthur is Vice President of Operations, Claims and Customer Experience and member of the company's Executive Committee in Brazil.
Arthur is a lawyer graduated from Universidade Federal Fluminense (UFF) and has a certification in Digital Disruption from Cambridge Judge Business School.