Adilson Lavrador has worked for over 37 years in the IT and Operations area, 35 of these years working in Insurance Companies. He has worked for large companies in the financial sector, such as Banco Bradesco and Allianz Seguros.
He is currently the Executive Director of Operations, Technology and Claims at Tokio Marine Seguradora, where he is responsible for a team of approximately 1200 employees. Directly responsible for the areas of Technology, Innovation, Digital, Customer Service and Relationship, Contact Center, Commercial and Operational Support, Claims and 24-hour Assistance, his main challenge is to provide agile and differentiated products and services for Brokers and Advisors, as well as propose and leverage Technology projects, to simplify processes, and to boost the Organization’s growth, performance, efficiency and profitability. Graduated in Business Administration, with a postgraduate degree in WEB Services, he is certified in Business Management by the Wharton Business School.